Kerri Chapman
Head of Operations & General Miracle Maker
With over 13 years of experience in the real estate and property services industry, Kerri Chapman brings a proven track record of leadership, operational insight, and customer-focused service to her role as Operations Manager at ShieldPro Solutions. Kerri began her career at ShieldPro as Trade Services Coordinator, where she quickly became known for her strong organisational skills, collaborative spirit, and ability to streamline trade workflows. Her depth of industry knowledge—gained from years in property management, customer service, and business development—positioned her as a key driver of ShieldPro’s trade service excellence.
Now in her role as Operations Manager, Kerri oversees the end-to-end operational functions of the business. She plays a pivotal role in aligning departmental performance with ShieldPro’s broader strategic goals, fostering a culture of accountability, efficiency, and continuous improvement across the organisation. Kerri is passionate about fostering operational excellence and creating an environment where teams feel supported and empowered. Her leadership is grounded in a deep understanding of client needs and a relentless commitment to ShieldPro’s mission: delivering reliable, professional, and end-to-end property solutions.