Privacy Policy

Effective Date: 1st January 2026

ShieldPro Pty Ltd ("ShieldPro", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, engage our services, or otherwise interact with us.

1. Information We Collect Us

We may collect personal information including:

Full name
Email address
Phone number
Residential or business address
Property details relevant to our services
Payment and billing information
Information provided through contact forms, quote requests, service requests, surveys or customer feedback
Website usage information collected through cookies and analytics tools

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Information

We may collect personal information when you:

Submit an enquiry through our website
Request a quote
Book a service
Contact us by phone, email or social media
Subscribe to our newsletters or marketing communications
Complete customer surveys or provide feedback
Interact with our website

We may also collect information from third parties where authorised by law or with your consent.

3. How We Use Your Information

We use your personal information to:

Provide our services
Schedule and complete service appointments
Process payments and issue invoices
Respond to enquiries and support requests
Communicate important service information
Improve our website, products and services
Comply with legal and regulatory obligations
Send marketing communications where permitted by law

4. Marketing Communications

From time to time, we may send promotional information about our services, special offers, industry updates or company news.You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly.

We will respect your preferences and promptly remove you from marketing lists when requested.

5. Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors who assist in delivering our services
Payment processors and financial service providers
IT service providers, website hosts and cloud storage providers
Marketing and communication service providers
Regulatory authorities where required by law
Professional advisers including accountants, lawyers and insurers

We do not sell or rent personal information to third parties.

6. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.Cookies may collect information such as:

IP address
Browser type
Device information
Pages visited
Time spent on our website

This information helps us understand how visitors use our website and allows us to improve our services.You can disable cookies through your browser settings; however, some website features may not function correctly.

7. Storage and Security

I’m a paragraph. Drag me to add paragraph to your block, write your own text and edit me. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.Security measures may include:

Secure servers and networks
Password-protected systems
Restricted staff access
Secure payment processing systems

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.To make a request, please contact us using the details below.We may require verification of your identity before providing access.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties.We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or technology.Any updates will be published on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
ShieldPro Pty LtdPhone: 1300 919 567Email: admin@shieldprosolutions.com.auWebsite: https://www.shieldprosolutions.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Website: https://www.oaic.gov.auPhone: 1300 363 992

Last Updated: 01/06/2026